a) "www.expresscake.com is operated under Cake Express"
b) For all orders including Midnight Orders those are received after 4 Pm IST are normally processed as next day deliver. But however we do try to de-liver in same day. A phone call from the customer after placement of such urgent orders is of great help.
c) The delivery of fresh baked cakes starts from 11 am as the fresh baked cakes are available only after 10.30 am from the bakeries. In exceptional cases you may request to keep the cake a day in advance in the refrig-erator & deliver it in the next morning. But it is not advisable.
d) The delivery schedule varies depending on the destination city or town. However in all metropolitan cities we deliver on the same day. All major cities excluding the metropolitan cities in 2 business days and the rest other places in 3 business days.
e) If the ordered Flowers / Cake / Mithai / other hand delivered gift items are not available in the respective city or town, then in such cases the closest items are delivered which is of equal or higher value.
In case of Heavy Rains/ Bandh / Strike, we reserve the right to resched-ule the delivery to an earlier or later date.
f) Prices of items subject to MRP restrictions are being sold on the website after adding up costs that include services, delivery and online transac-tions cost. The details cannot be shown separately due to technical limita-tions and are taken to be understood by customer.
g) Right of Refusal: www.expresscake.com reserves the right to refuse delivery of any order without assigning any reason whatsoever to the customer. How-ever, in all such cases www.expresscake.com will refund the amount paid by customer in full.
h) The product sold by us of various logos or trademark on the website be-long to respective companies and they are the owner of said Logo/Trademark. All Wine and Champagne are Non-Alcoholic items that are sold on the website.
i) The consignee will have to pay the Octroi charges if any as applicable in the recipient state
j) The prices mentioned on the website include FREE delivery within city limits. For delivery of perishable out of city limits and to villages etc. extra delivery charge based on actual will be required. Extra payment link will be sent to make the payment. Your order will be kept on hold till we re-ceive an acknowledgement within 5 days or else the order will be can-celled and the amount will be refunded and you will be informed the same via email.
k) The customers or recipients are requested to provide an image of the product delivered within 48 hrs of delivery for complaint against the qual-ity of the product delivered. Base on the complaint Refund or Redelivery can be made and any decision to do so depends only on the sole authority of the website.
l) Any situation No Claim other than 100% refund of payment made will be processed or accepted from our end and the same needs to rise within 24 hrs of delivery or non-delivery.
m) Delivery of certain items may not be possible under certain uncontrollable circumstances. However, you always have a right to get 100% refund of your money.
n) Any order can be rejected unconditionally by the sole decision of the owner of the site.
o) In case a customer request for any cancellation, he needs to do so at least 24 hrs before the date of delivery or date of shipment. In all such cases 7% deduction of the ordered amount is done towards expenses of credit card processing fees.
p) The delivery schedule varies depending on the destination city or town. However in all metropolitan cities we deliver on the same day. All major cities excluding the metropolitan cities in 2 business days and the rest other places in 3 business days.
q) All claims are subject to the jurisdiction of local Court only at Kolkata, In-dia.
r) The responsibility for the quality of the product will be taken by Respec-tive Brands owners. If the quality of the product is not found up to the mark you can lodge a complaint on them through us.
s) The picture of flowers shown here are indicative. We try our level best to give better result than shown. The actual arrangement may vary depend-ing upon the availability of flowers and other natural reasons.